POSITION: Account Manager – Manufacturing / Industrial
About the role:
The Account Manager is responsible for managing and supporting assigned customer accounts by overseeing order flow, pricing, communication, and coordination between customers, production, and internal teams. This role serves as the primary point of contact for customers and plays a key role in ensuring accuracy, responsiveness, and execution across all stages of the order lifecycle.
This is not a cold-calling or commission-driven sales role. Instead, it is a relationship-based position focused on account ownership, operational execution, and understanding how manufacturing decisions impact cost, delivery, and customer satisfaction. The Account Manager works closely with production, planning, and outside sales to ensure customer needs are met efficiently and profitably.
What you’ll do:
Act as the primary owner of assigned accounts from order entry through delivery and follow-up
Manage customer relationships and day-to-day account activity
Generate quotes, process orders, and manage revisions accurately and efficiently
Review part history, pricing, volumes, and usage trends to ensure consistency and profitability
Coordinate with production, planning, purchasing, and engineering to support order execution
Understand lead times, material availability, and capacity when committing to customer requests
Communicate order status, changes, and delays proactively
Support outside sales with quoting, data analysis, and customer coordination
Assist with re-quotes, pricing updates, and contract-driven adjustments
Support inventory planning and customer-specific stocking strategies
Maintain accurate records within ERP and CRM systems
Identify risks or issues before they impact delivery, cost, or customer satisfaction
Contribute to continuous improvement efforts related to order flow and customer support
We are looking for passionate leaders who bring initiative and creativity while putting the customer at the center
of all they do!
What you’ll need:
Manufacturing or industrial experience required (plastics, machining, OEM, or similar)
Experience managing customer accounts, inside sales, or production coordination
Strong understanding of pricing, margin, and how volume impacts profitability
Ability to manage multiple priorities in a fast-paced environment
Strong communication and organizational skills
Comfortable working within ERP and CRM systems
Detail-oriented, dependable, and proactive
Able to work cross-functionally with sales, operations, and leadership
High School Diploma or GED required
(Preferred) BA or BS Degree (Business, Sales, Marketing, etc.) or substantial equivalent business experience
(Preferred) Plastics/Manufacturing experience
(Preferred) 4 years or more of manufacturing experience
How does Lehigh Valley Plastics support you?
Benefits: We offer a competitive base salary, Profit Sharing, dental, medical, and life insurance, 401k with
matching benefits, tuition reimbursement, paid maternity and paternity leave, opportunity for growth,
and more.
Learn more about Lehigh Valley Plastics on our website: https://lehighvalleyplastics.c...